The situation
The Washington County Chamber of Commerce in Hillsboro, Oregon was managing 400+ member businesses with a small staff. Member communications, event logistics, renewal follow-up sequences, and engagement tracking were all done manually: spreadsheets, individual emails, and calendar reminders. Staff was stretched thin, member churn was increasing, and leadership had no real-time visibility into which members were engaged and which were at risk of not renewing.
What we built
We built an AI-powered member communication system with automated engagement sequences triggered by member activity, renewal dates, and event attendance, plus a member-facing AI chatbot on the chamber's website that answers questions and captures prospective memberships around the clock. We automated event coordination workflows, from invitation sequencing to post-event follow-up, and created a unified member intelligence dashboard giving leadership a live view of engagement health across all 400+ member businesses.
- Automated member communication sequences by lifecycle stage
- Member-facing AI chatbot capturing new memberships 24/7
- Event invitation and follow-up workflows end-to-end
- Unified member health dashboard with real-time signals
- Renewal risk detection with automated intervention sequences
- Staff time redirected from admin to high-value member work
Built on Member CRM, Email Automation, Event Management, Engagement Dashboard, AI Communication Agents, Member Chatbot, Renewal Workflows.
What changed
Automated member communication sequences cut manual outreach time by 70%. Event coordination overhead was reduced by 50% through automated invitation, reminder, and follow-up workflows. The website AI chatbot now captures potential new memberships directly, and the unified dashboard gave leadership real-time visibility into member health for the first time, enabling proactive intervention before members churn.
